Refund Policy
Definitions and Key Terms
To help make this policy as clear as possible, the following terms are defined as:
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Company: Refers to Di Geddes, the business responsible for your information under this Return & Refund Policy.
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Customer: The individual or organisation that purchases products or services from Di Geddes.
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Device: Any internet-connected device such as a phone, tablet, or computer used to visit our website and access our services.
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Service: The service(s) provided by Di Geddes, as described on our website or within service agreements.
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Website: www.digeddes.com.au
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You: A person or entity that has purchased products or engaged services from Di Geddes.
Our Policy
Thank you for shopping with Di Geddes. We appreciate your trust in our services and want to ensure you have a positive experience with us.
By placing an order or making a purchase, you agree to the terms of this Return & Refund Policy and to our accompanying Privacy Policy.
If you’re not satisfied with your purchase or if something isn’t right, please contact us within 30 days of your purchase date to discuss a possible refund or return.
Refunds
We aim to deliver products and services of the highest quality. Each order is reviewed and processed with care to ensure your satisfaction.
In the event that:
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a product is unavailable,
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a quality issue arises, or
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there has been an error in your order,
We will contact you as soon as possible to arrange a solution, which may include a replacement or a refund.
If you have paid online, any approved refund will be processed to your original payment method within a few business days after confirmation.
Please note that Di Geddes is not responsible for damages that occur during shipping or transit once the product has been dispatched.
Returns & Shipping
If returning an item, please note:
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Return shipping costs are the responsibility of the customer.
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Even if an item qualified for free shipping initially, the customer must cover the cost of the return.
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Returned items must be in their original condition and packaging, unless defective.
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
Changes to This Policy
We may update this Return & Refund Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on our website.
Continued use of our services after changes are made signifies your acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding your purchase, please contact:
Email: di@exceptionalcareforyou.com
We’re here to help and will do our best to resolve your issue quickly and fairly.